Shipping Policy
Order Changes and Cancellations
If you wish to cancel or change an order, please contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after it has been packed or dispatched.
This section does not affect any rights you may have under the Australian Consumer Law.
Delivery
Any delivery timeframe shown on our website or provided in an order confirmation is an estimate unless we expressly state otherwise.
Delivery may be affected by postal delays, severe weather, public holidays, carrier disruptions or other circumstances outside our reasonable control.
Please contact us if your order has not arrived within a reasonable period after the estimated delivery date. You are responsible for providing an accurate and complete delivery address. Please review your address carefully before submitting your order.
Change-Of-Mind Returns
Because Taste Safe strips are consumable products, we unfortunately cannot accept returns or provide refunds if you change your mind after opening the product, do not like the flavour, or no longer need the product.
Faulty, Damaged or Incorrect Products
Please contact us as soon as possible if your order:
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arrives damaged
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contains an incorrect product
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is faulty, unsafe or not of acceptable quality
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is missing an item
When contacting us, please provide:
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your name and order number
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a description of the problem
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photographs of the product, packaging and shipping parcel, where relevant
Please keep the affected product and packaging until we have reviewed your request.
Refund Processing
Approved refunds will ordinarily be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear in your account. Original delivery charges will be refunded where required by Australian Consumer Law.
Orders Returned to Sender
If an order is returned to us because the delivery address supplied was incorrect, incomplete or inaccessible, or because the parcel was not collected, we will contact you to arrange redelivery. Additional delivery charges will apply.