PRIVACY POLICY

Last updated: 15 Sep 2026

Taste Safe respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Taste Safe (“Taste Safe”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit tastesafe.com.au, purchase our products, request samples, contact us or otherwise interact with our website and services. By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with Taste Safe. It may include the following:

Contact information, such as your name, email address, telephone number and postal address.
Order information, such as your name, billing address, delivery address, contact details, products ordered and payment confirmation.
Account information, such as your username, password and other information used to create or secure your account. Passwords may be managed by our website provider, and we do not ordinarily have access to your complete password.
Shopping information, such as products you view, add to your cart, save or purchase.
Information connected with loyalty programs, gift cards, referrals, product reviews or promotional offers, where these features are available.
Sample-request information, including your name, profession, workplace, delivery address and information relevant to assessing or fulfilling your request.
Customer-service information, including information you provide when you contact us, submit an enquiry, make a complaint or communicate with us through our website, email or social media.
Marketing preferences, including whether you have agreed to receive promotional communications from us.
Any other information you voluntarily provide.

You may choose not to provide certain information. However, this may prevent us from processing an order, responding to an enquiry, providing a sample or making particular website features available to you.

Sensitive Information

Because Taste Safe products may be used by people who have difficulty eating or swallowing, you may voluntarily provide information about your health or another person’s health when contacting us.

We ask that you only provide health information when it is reasonably necessary for your enquiry or request. Where required by law, we will collect and handle health or other sensitive information with your consent. Please do not send us detailed medical records or unnecessary health information.

Payment Information

Payments are processed through third-party payment providers made available through our website. Taste Safe does not ordinarily receive or store your complete credit or debit card number. Payment providers may collect and process your payment information in accordance with their own privacy policies and security practices.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information about your interaction with the website. This may include:

Your IP address.
Browser and device type.
Operating system.
Approximate location.
Pages visited and products viewed.
The date, time and duration of your visit.
Referring websites or links.
Shopping-cart activity.
Website errors and performance information.
Your interaction with advertisements or marketing communications.

We may collect this information using cookies, pixels, tags, analytics tools and similar technologies.

You can manage or disable cookies through your browser settings and, where available, our website’s cookie controls. Disabling certain cookies may affect the operation of some website features.

Information Received from Other Sources

We may receive personal information from third parties where permitted by law, including:

Wix and applications connected to our website.
Payment processors.
Delivery and fulfilment providers.
Marketing, advertising and analytics providers.
Social media platforms when you interact with our pages or advertisements.
Healthcare organisations or professionals requesting information or samples, where appropriate.
A person purchasing or requesting a product on your behalf.

How We Use Personal Information

We may collect, hold and use personal information to:

Process payments and fulfil, deliver and manage orders.
Provide products, samples and requested services.
Create and administer customer accounts.
Communicate about orders, deliveries, returns, refunds or account activity.
Respond to questions, feedback, complaints and customer-support requests.
Assess and respond to healthcare-professional sample requests.
Operate, maintain, secure and improve our website, products and services.
Personalise your website and shopping experience.
Conduct research, analysis and business planning.
Administer loyalty programs, promotions, gift cards, referrals and reviews.
Detect, investigate and prevent fraud, misuse, security incidents or unlawful conduct.
Comply with legal, regulatory, accounting and taxation obligations.
Establish, exercise or defend legal claims.
Send marketing communications where you have consented or where otherwise permitted by law.
Display or measure advertising, subject to applicable law and your available privacy choices.

We may also use information in an aggregated or de-identified form for research, reporting and business improvement where the information no longer reasonably identifies you.

Marketing Communications

If you have subscribed to marketing communications, we may contact you about Taste Safe products, news, promotions or offers. You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us. Unsubscribing from marketing will not prevent us from sending necessary service messages, such as order confirmations, delivery updates or responses to your enquiries. We do not sell customer mailing lists.

When We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate Taste Safe, provide our products and services, or comply with the law. These third parties may include:

Website hosting and ecommerce providers, including Wix.
Payment processors and financial institutions.
Delivery, postage, fulfilment and logistics providers.
Information technology, cybersecurity and cloud-storage providers.
Customer-support and communications providers.
Professional advisers, including accountants, lawyers and insurers.
Analytics, marketing and advertising providers.
Government agencies, regulators, courts or law-enforcement authorities where required or authorised by law.
A purchaser, investor or adviser involved in a proposed or completed sale, merger, restructure or transfer of all or part of our business.

We may also disclose information:

When you request or authorise us to do so.
To deliver an order to you or another nominated recipient.
To protect the safety, rights or property of Taste Safe, our customers or another person.
To investigate suspected fraud, unlawful conduct or a breach of our terms.

Third-party providers may handle personal information under their own privacy policies. We encourage you to review the policies of any relevant provider.

Overseas Disclosure and Storage

Some of our website, payment, analytics, marketing, communications or cloud-service providers may store or process personal information outside Australia.

Where required, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements. However, privacy protections in another country may differ from those applying in Australia.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include using reputable service providers, access controls, password protection, secure payment systems and other appropriate technical and organisational safeguards.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us promptly if you believe your account or personal information has been compromised.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

Complete orders and provide customer support.
Maintain business, taxation and transaction records.
Resolve disputes and enforce agreements.
Meet legal and regulatory requirements.
Prevent fraud and maintain security.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

Your Privacy Rights

Depending on the laws that apply to you, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate, incomplete or outdated information.
Request deletion of your personal information in certain circumstances.
Withdraw consent where our processing relies on your consent.
Object to or request a restriction on certain uses of your information.
Request a portable copy of certain information.
Opt out of marketing communications.
Make a complaint about how we have handled your personal information.

These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain information to comply with taxation, consumer-protection or other legal obligations.

To make a request, contact us using the details below. We may ask you to provide information reasonably necessary to verify your identity and protect your information from unauthorised access. We will respond within the period required by applicable law.

We will not discriminate against you for exercising a privacy right.

Children’s Privacy

Our website and online store are not directed specifically to children. We do not knowingly collect personal information directly from children without appropriate consent where consent is required. If you are a parent or guardian and believe a child has provided personal information to us without appropriate permission, please contact us so we can review and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms. Taste Safe is not responsible for the privacy, security or content practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

Privacy Complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

Please explain the nature of your concern and provide any relevant details. We will acknowledge and investigate your complaint and aim to respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner through oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technology or legal obligations change. The current version will be published on our website, together with the date it was last updated. If a change is significant, we may also provide additional notice where appropriate.

Contact Us

For privacy enquiries, requests or complaints, please contact:
Legal business name: Taste Safe Pty Ltd
Email: contact@tastesafe.com.au
Telephone: +61 400 407 863
Postal address: Yates Avenue, NSW, Australia.